Overview

Peace Health is a nonprofit Catholic Health System with the primary strategic goal to increasing double-digit ambulatory growth. To achieve the goal, we are tasked to create a data analytics dashboard to help the client understand the performance on key metrics to help them make an informed strategic decision.

The Challenge

• Low UX maturity among client and team
• Do not have direct access to client to fully conduct user research
• Time constrains on MVP product launch

The Approach

• Gain buy-in on the importance of HCD by creating UX strategy presentations and share with the project team and internal stakeholders
• Conduct desk research from existing documentation and interview with Internal stakeholders and healthcare SMEs
• Utilize Microsoft Fluent Design System for UI design pattern to address accessibility, speed up the front-end design process and ensure consistency with Power BI interface as a development tool

The Process

Employ a two-prong approach. Using Lean UX for initial launch deliverables and Traditional HCD approach for future deliverables.
View UX strategy slide deck

Persona

Information Architecture

Tools: Miro

Wireframe

Tools: Miro

Hi Fidelity Design

Tools: Sketch